In my role as the mediator, I use my skills and training to assist the parties to talk openly and honestly with one another about the matters in dispute. I try to ensure that there are no misunderstandings about what each party thinks the other is saying.

I help the parties to clarify the issues and to identify their respective interests. I then assist them to develop options for resolving the dispute. From the options developed, I assist the parties to reach agreements that will resolve matters. The focus in a mediation meeting is on agreeing on outcomes that are mutually satisfactory.

Once the parties have agreed to appoint me as the mediator, it is my responsibility to arrange the mediation meeting(s) to take place on days and at times that suit the parties, and to organise a neutral venue that is suitable for all parties.